Order Cancellation Policy
We understand that operational priorities can shift. At abc.com, we maintain a transparent, equitable framework regarding transaction adjustments. This policy defines your options and our structural limitations concerning order cancellations, which are essential given the customized, made-to-order nature of our manufacturing workflow.
Our Objective
To offer reasonable flexibility where possible while safeguarding the specialized labor of our production team and the raw materials allocated for your unique assignment.
Cancellation Windows & Applicable Adjustments
Your ability to cancel a transaction depends entirely on your order’s position within our production pipeline. Upon authorizing your digital proof, your job transitions rapidly into active manufacturing.
- Full Cancellation (100% Refund):
- Timeframe: Within 12 hours of initial invoice payment.
- Conditions: Valid exclusively if your digital proof has not been formally authorized. This brief window permits order withdrawal before pre-production labor commences.
- Partial Cancellation (50% Refund):
- Timeframe: Exceeding 12 hours post-order placement, but prior to granting formal authorization on your digital design proof.
- Rationale: During this phase, our design unit has already invested significant labor into vectorizing your artwork. The 50% retention covers this pre-production creative investment.
- Non-Cancellable Status (0% Refund):
- Timeframe: Immediately following your formal authorization of the final digital proof.
- Rationale: Your sign-off serves as the definitive green light for manufacturing. We instantly allocate machinery time, digitize embroidery files, and assign job-specific raw materials (specialized yarns, base fabrics, and adhesives). Due to these non-recoverable commitments, cancellations are strictly impossible past this point.
Policy Rationale
This framework is designed not as a restriction, but to maintain our ability to deliver superior custom craftsmanship at competitive rates.
- Respect for Technical Expertise: Our team devotes extensive skill and manual labor to every project. Last-minute cancellations disrupt these specialized technical operations.
- Non-Restockable Inventory: Custom emblems require specific thread colors, base twills, and specialized backings procured exclusively for your job. These custom components cannot be returned to suppliers or reused.
- Production Schedule Integrity: To serve all clients efficiently, our machinery queues are scheduled far in advance. Canceling an active job creates unrecoverable downtime on our floor.
Critical Operational Definitions
- “Active Production” Defined: For absolute clarity, an order enters active production the exact moment you authorize the digital proof. You do not need to await a shipping notification for production to be underway.
- Bespoke Standard: Every item produced by CustomPatched.com is fully customized by definition. Consequently, these cancellation terms apply universally to all transactions.
- Errors in Submitted Graphics: Cancellation requests stemming from errors in client-supplied artwork (which were subsequently approved on the proof) remain subject to the fee schedule above. We strongly advise inspecting all proof details carefully.
How to Submit a Cancellation Request
If you need to request a cancellation within an eligible timeframe:
- Contact Us Immediately: Email info@canadapatches.com with your invoice number and the subject header “CANCELLATION REQUEST.”
- Await Written Confirmation: Orders remain active until you receive formal written verification from our support team. We will process eligible requests and detail any applicable fee deductions.
- Refund Processing: Upon approval, financial credits will be returned to your original payment processor within 5 to 10 business days, less any applicable cancellation fees.
Our Key Recommendation
Please evaluate your digital design proof thoroughly and address any questions with our team prior to granting final sign-off. This step is critical for ensuring total satisfaction and avoiding cancellation fees.
Pre-Order Inquiries
Our client support unit is available to ensure complete confidence in your order specifications. Contact info@canadapatches.com for assistance prior to checkout.